General Terms & Conditions

1. Scope of T&Cs

1.1. Deliveries and services by „Galeli GmbH“ (in the following called „Galeli“, „we“ or „us“) which have been acquired via the website www.mikegaleli.com (in the following „website“) by the customer (equally as consumer and company which are understood as terms according to the Konsumentenschutzgesetz 1979 („Consumer Protection Act 1979“)

1.2. These T&Cs generally apply. Changes and side agreements to theses T&Cs require an explicit agreement in writing in order to become valid. Any prior possible existing T&Cs by customers do explicitly not apply. By using this website the customers agree to the T&Cs and accept them again electronically before placing an order.

2. Offers and Prices

2.1. The offers, prices, descriptions and information contained on this website are generally non-binding, except otherwise explicitly agreed upon. Galeli reserves the right to make changes at any time. This does not include already placed, legally binding orders.

2.2. All prices given include the legal Austrian Umsatzsteuer (VAT) and any other taxes, however, do not include the costs for packaging and posting, which are stated separately.

3. Orders

3.1. An effective order can only be placed via the website www.mikegaleli.com with the electronic order system. Before the legally binding order, the customer receives a list of the chosen products and the prices of the order. During the order process, the current availability of the products is shown. At this point, the selection of the products can be changed at any time. With the following confirmation of the order and the payment transaction, the legally binding order is transferred to us, to which the customer is bound by for the duration of 5 days. A subsequent change of the order is not possible.

3.2. Consumers have the right to withdrawal according to § 5 KschG („Consumer Protection Act“). The period for withdrawal starts on the day of receipt of the goods by the consumer. The right to withdrawal can be executed within seven working days, whereby Saturday does not count as working day, and is carried out on time when the withdrawal is declared within the period in writing or is sent off.

3.3. In case of a withdrawal, the customers are to return an already received order unopened, in their original packaging and completely at their expense, as long as the goods correspond to the order.

3.4. The contractual relationship begins with the explicit confirmation of the order by Galeli. Galeli reserves the right to decline customer orders, complete or in part, without having to state a reason.

4. Delivery

4.1. We will try our best to execute accepted orders as soon as possible, whereby it is dependent on the destination/destination country. The delivery will be made 30 days at the latest after the conclusion of the legally binding agreement, should no other delivery time be agreed on. Delivery is deemed to be fulfilled when the goods are handed over to the courier and is being executed solely at the risk and cost of the customer to the stated delivery address.

4.2. Should the delivery period not be met in cases of force majeure, the customer may declare the withdrawal of the contract, subject to an appropriate period of grace. Should the service of fulfilment and delivery be delayed or obstructed by the customer, we have the right to store the goods and, after an appropriate period, withdraw from the contract with the underlying delivery. All additional expenses, incurred in the interest of the customer, and subsequent costs are to be reimbursed by the customer.

5. Payment Details

5.1. The purchasing price and the costs of any additional services are due as of the legally binding acceptance of the order, for payment in advance by the payment methods stated on the website. The customers do not have the right to set payments off against any counterclaims or other supply of services, except otherwise agreed upon in writing with Galeli. Galeli hast he right to withdraw from the relevant underlying contract, following an appropriate period of grace and the enforcement of all costs incurred.

5.2. In case of any default in payment by the customer, we have the right to suspend the obligation to deliver until payment is received. The interest for late payment are 5,00% p.a Furthermore, the customer is obliged to carry all subsequent costs for the purposes of further legal proceedings.

6. Guarantee and Damages

6.1. The customer is to check the delivery immediately after handover on completeness, accuracy and defects. There will not be any claims made for faults due to incorrect handling or negligent handling by the customer or a third party. Any faults are to be submitted immediately in writing with detailed description, if possible including photo documentation, 3 working days after handover at the latest, as otherwise any claim is irrelevant. Legal warranty requirements apply.

6.2. Galeli is liable to consumers only for gross negligence and for damages to the delivery item itself. Customer claims for loss of profit or consequential damage are expressly excluded.

7. Returns and Complaints

7.1. The right to return is possible within 14 days after receipt of the goods. Only unused, clean and undamaged items including the label in original packaging are accepted. The goods can be sent back by post or returned for free to Galeli. After receipt of the goods, Galeli checks the returns and decides if they are in immaculate condition and if a credit not can be issued. The refund will be made by the same payment method as the original payment und generally within 5 working days. Only the purchase price of the item will be reimbursed, any postage incurred will not be credited.

7.2. The packaging costs are carried by the customer. The delivery note or the order confirmation is to be attached. Address for returns: Galeli GmbH, Bobletten 36, 6850 Dornbirn, AUSTRIA.

8. Data Protection

8.1. Galeli is obliged to abide by the data protection regulations. The customer acknowledges that the provided personal data is used only for the purpose of processing the order and the fullfilment of the contract. The customer has the right to withdraw at any time in writing and agrees that this means the deletion of the data and the termination of the business relationship, with the exception of ongoing legally binding orders.

9. Other T&Cs

9.1. Place of Jurisdiction is the court in which district the consumer is resident, has his/her habitual domicile or where his/her place of work is. T&Cs and any legal relations with customers are solely under the Austrian Law, excluding the UN-Convention on Contract for the International Sale of Goods (CISG).

9.2. Any requests , wishes, complaints or data information or any other questions please send to office@mikegaleli.com


+43 664 472 56 96


Galeli GmbH . Bobletten 36 . 6850 Dornbirn . Austria